My friend JP has written an excellent post
We’re not talking games any more. More and more, we will see enterprises spend real money on usability, on visualisation tools, on ways to support people who would otherwise be disenfranchised.
We’re going to see a lot more of this; opportunities for us to take “consumer” tools and transform them, mutate them, into things the enterprise can use. But not every enterprise will be able to use them; we will need to understand a lot more about open architectures and reusable components before we get there; we will need to be much more agnostic about devices and platforms before we get there; and we will need to have understood the importance of enfranchising an army of people currently sidelined by our incompetence.